We are well positioned to support our customers' wide range of needs.
Vertical Technology Solutions has proven to be the right fit for both small and medium-sized businesses throughout Southern California. Our flexibility in meeting customers’ needs results in lowering operational costs which offers many advantages and benefits.
Vertical Technology Solutions is cost effective for your business. We customize monthly service plans designed to fit your budget and business needs. We can help your office grow with you, continue to support you through the process, and maintain your technology on an on-going basis.
The Vertical Technology Solutions team is a talented and experienced group of professionals with one focus; to ensure successful solutions for our clients.
We have developed many websites for small and medium size enterprises and have never failed to fulfill customer expectations of a sophisticated, flexible and user friendly website. Our staff is creative and well versed in a number of web technologies, qualifying them to create the ideal solutions to suit the needs of any customer.
Websites are vital to create a solid online presence for an organization simply since, nowadays there are many people who largely depend on online information. We offers design and development for small scale ‘brochure’ websites and data capture and processing solutions.
Creating a website alone will not produce the desired awareness of your organization. Through website optimization techniques we can make sure your website is seen by a larger audience and is listed on popular directories. This will help to acquire more visitors while improving your website's ranking in search engines.
If you've already got a website and content to be hosted, we can purchase and register a domain name of your choice given that the name is still available. Further hosting and maintaining services are also available upon request.
E-Commerce is the act of buying and selling products and services electronically over the web. Instances of e-commerce services would be EFT, SCM, Online Transaction Processing, EDI and Automated data collection. We give you the opportunity to purchase e-commerce solutions as custom built solutions or pre packaged solutions.
Vertical Tech Solutions believes in the concept of ‘Defense in Depth’. This relates to a layered approach to data security where if one protection mechanism fails the remainder will effectively secure and protect a company’s valuable assets.
Our agents will audit your systems to ensure they are secure and guarded adequately with the already available resources such as personal firewall, network firewall and virus guards. We will configure a local security policy, run periodic diagnosis checks for virus/spyware threats and maintain an effective patch update system.
As the organizational dependency on IT has grown, so has the need for proper business continuity and disaster recovery requirements. Valuable data however well it’s protected can be lost just by simple human error or power outage. Vertical Tech Solutions has a complete data backup and recovery service where we use a combination of consultancy and application integration to support the customer needs.
Common network related crashes can adversely effect organizations daily operations. Our specialists are trained to reinstate a crashed network connection using advanced network troubleshooting methods. We will find the root cause for improper network functioning, troubleshoot and repair your network connection and ensure your networked devices are properly configured.
Additionally we will manage and monitor network printers, routers, firewalls and switches. This will essentially be a risk transfer for companies when it comes to operational efficiency in their IT environment.
Vertical Tech Solutions desktop support also extends as a PC optimization service. Optimization includes full remote inspection and computer tune-up to improve performance and stability. We will improve desktop resource utilization to speed up your PCs, increasing its performance. The complete desktop support service will allow organizations to run their daily operations smoothly without having to deal with common IT related problems.
Vertical Tech Solutions maintains a comprehensive knowledge base of user issues/problems for effective resolution. Our support model is based on industry best practices (ITIL) and focuses more on proactive resolution rather than reactive resolution, allowing for better operational efficiency, improving the chances of first call resolution.
Vertical Tech Solutions’ integrated set of processes are combined to provide centralized management, performance tracking, troubleshooting and reporting for your corporate servers.
Our flexible and collaborative process enables us to design, build, integrate, and manage solutions in the most effective way for your business.
Periodic reports will be submitted on patch status, server health and performance. We will perform installations and configuration changes, virus & spyware diagnosis and software updates on the servers.
By setting performance thresholds, Vertical Tech Solutions identifies signs of overburdened services or hardware abnormalities, allowing potential problems to be averted before they become a critical impact to the organization. This will reduce downtime and support costs while improving productivity and customer satisfaction.
As the problem management process matures, there will be increased opportunity for trend analysis. It’s possible to reduce the number of incidents by 50% or more through preventive action.
In the event of any IT related issues, Vertical Tech Solutions help desk team will resolve 80% of the incidents remotely by utilizing a well defined problem escalation system and an up to date knowledge database for technical issues.